Terms and Conditions

These Terms and Conditions (the «Terms») govern access to and use of the Santos por Chat service (also identified as «Santos x Chat»), accessible at santosporchat.cl and via WhatsApp, operated by Canal C SpA, RUT 76.396.888-K, a company incorporated in Chile (hereinafter, «we», «the Company», or «the Owner»). By creating an account, subscribing, or using the service, you declare that you have read and accepted these Terms and our Privacy Policy, which forms an integral part of this contract. If you do not agree, do not use the service.

1. Acceptance of the Terms

Acceptance is given expressly and unambiguously by checking the corresponding box during registration (which is not pre-checked) and by using the service. These Terms constitute a contract of adhesion governed by Chilean law. We keep a record of the version of the Terms and Privacy Policy that you accepted and the date of your acceptance.

2. Definitions

• Service: the Santos por Chat platform, including the website, the user account, and the WhatsApp conversation with the characters («saints»).
• User / you: the adult natural person who registers for and uses the Service.
• Generated Content: the messages and responses automatically produced by the artificial intelligence.
• Polar: the provider that acts as the Merchant of Record and processes payments (see section 10).

3. What the service is

Santos por Chat is a spiritual companionship, reflection, and entertainment service that allows you to converse over WhatsApp with virtual representations of holy figures from the Catholic tradition. The responses are generated entirely by artificial intelligence (Google Gemini language models) that recreate, in a fictional and approximate manner, the voice, style, and teachings of each saint based on their writings and works. The service includes the ability to send voice messages (which are transcribed to text) and a memory feature that remembers the context of your conversations to give them continuity.

4. Transparency about artificial intelligence

You are not talking to a real person, a priest, a religious figure or counselor, or the historical figure of the saint. No human being reads or responds to your messages in real time. The character is a representation generated by software, without consciousness, intent, or spiritual authority.

The service does not constitute, replace, or simulate the sacrament of Reconciliation (confession) or any other sacrament, rite, or liturgical act of the Catholic Church. There is no absolution or ordained ministry of any kind. The Generated Content may contain errors, inaccuracies, omissions, or fabricated statements (including quotes or teachings incorrectly attributed to a saint) and does not represent the official doctrine of the Catholic Church, nor the actual words, opinion, or authority of the saint. For the Church's official teaching, consult the Catechism, Magisterium documents, or a trusted priest.

5. Not a substitute for professional guidance · Crisis and emergencies

The Content is intended for spiritual companionship, reflection, and entertainment purposes. It does not constitute or replace medical, psychological, psychiatric, therapeutic, legal, financial, or professional spiritual/pastoral guidance. It does not diagnose, treat, or cure any physical or mental condition. For any health, legal, or financial issue, consult a qualified professional; for genuine pastoral guidance, go to a priest or your faith community.

Santos por Chat is not an emergency service or a crisis intervention service. If you or another person is in danger, having thoughts of self-harm or suicide, or experiencing a medical or safety emergency, stop using the service and seek immediate help:

• Emergencies (SAMU / ambulance): 131 · Police (Carabineros): 133 · Fire Department: 132
• Salud Responde (health and mental health guidance, 24/7): 600 360 7777
• Suicide prevention line: *4141 (Chile)
• Go to the nearest emergency room.

6. Independence and non-affiliation with the Church

Santos por Chat is a private, independent service. It is not affiliated with, associated with, authorized, endorsed, or approved by the Catholic Church, the Holy See, any episcopal conference, diocese, parish, or religious order, or any ecclesiastical authority. We do not represent the official position of the Church or any of its institutions. The representations of the saints are cultural and devotional recreations generated by AI, offered with respect for tradition, but without official magisterial, canonical, or doctrinal value.

7. Minimum age

You must be over 18 years of age to register for and use the service. By registering, you declare and warrant that you meet this requirement. The service is not directed at minors and we do not knowingly collect their data.

8. Your account and security

You are responsible for the accuracy of the information you provide, for keeping your password confidential, and for all activity carried out from your account. You must use a WhatsApp number that belongs to you. Notify us immediately of any unauthorized use of your account by writing to <contactLink/>.

9. Subscription, plans, and pricing

• The service is offered through a recurring monthly paid subscription, according to the plan you choose (access to an individual saint or to the full plan with all available saints).
• Prices are shown clearly before you subscribe, taxes included (VAT where applicable). The amount payable is the total price shown at the time of purchase.
• The service supports billing in different currencies (for example CLP, USD, or EUR); the currency and final billed amount are shown before you confirm the purchase, and the conversion is carried out by the payment processor.
• We may change prices or plans in the future. Any change will be communicated with reasonable advance notice and will only apply to future periods; it will never affect a period you have already paid for, and you may cancel before the new price takes effect. We do not modify the contract unilaterally and arbitrarily to your detriment.

10. Payment, billing, and taxes · Polar as Merchant of Record

Our purchasing and billing process is carried out by our online reseller, Polar.sh. Polar.sh is the Merchant of Record for all of our orders and subscriptions. Polar manages billing, invoicing, applicable taxes, payment-related inquiries, and refunds. Canal C SpA provides the spiritual companionship and conversation service; Polar is the seller vis-à-vis you with respect to payment.

Polar (Polar Software, Inc., a company incorporated in the State of Delaware, United States, with its address at 3500 South DuPont Highway, Dover, DE 19901) acts as Merchant of Record and is registered in various jurisdictions for the management and remittance of taxes. Canal C SpA does not store or have access to your full card details (number, CVV); that data is collected and processed directly by Polar —through its payment sub-processor Stripe, Inc.— under payment industry security standards (PCI-DSS). You will receive a receipt for each charge.

11. Automatic renewal and recurring billing

The subscription renews automatically at the end of each monthly period until you cancel it, and you authorize the plan's then-current price to be charged to your registered payment method upon each renewal. We inform you of the renewable nature, amount, and frequency before you subscribe, and we send reminders before each renewal. You may withdraw the automatic billing authorization at any time by cancelling the subscription as described in section 12, with no more formalities than those you completed to subscribe.

12. Cancellation

You may cancel your subscription at any time, as easily as you subscribed, with no additional procedures, mandatory calls, or forced retention, through any of the following channels:

• the Polar customer portal (link available from your account and in billing emails);
• the «Subscriptions» section of your account on the site;
• writing to us at <contactLink/> or via WhatsApp at +56 9 2206 0684.

Cancellation stops the renewal. After cancelling, you keep access until the end of the period you already paid for. We will confirm the cancellation in writing.

13. Right of withdrawal and refunds

As a consumer, in distance contracting you have the right of withdrawal within 10 days following the contracting, under the terms of article 3 bis of Ley 19.496. As this is a digital service consumed immediately, the refund for withdrawal covers the amounts that do not correspond to services already rendered as of the date you exercise the withdrawal.

Additionally, we offer, through Polar, a 30-day money-back guarantee from the date of purchase. Refund requests are handled through Polar and evaluated in accordance with Chilean consumer protection law and Polar's policies. To request a refund, write to us at <contactLink/> or use Polar's portal; the refund, where applicable, is issued by Polar to the original payment method.

14. Acceptable use and prohibited conduct

By using the service you agree not to:

• use it for unlawful or fraudulent purposes, or in a way that infringes the rights of third parties;
• attempt to get the AI to generate illegal, hateful, sexually explicit, violent, defamatory, or abusive content, or content that incites self-harm or harm to others;
• impersonate another person or enter third parties' personal data without their consent;
• harass, threaten, or send offensive content;
• attempt to extract, copy, retrain, decompile, reverse engineer, or circumvent the technical measures of the model or the platform;
• automate or abuse the service (scraping, bots, mass access, or overload);
• resell, redistribute, or commercially exploit the service without authorization.

We may suspend or close accounts that breach these Terms, in accordance with section 23.

15. Intellectual property

• Platform and source materials: the software, trademarks, character design, and the selection and arrangement of the material are the property of Canal C SpA or its licensors. The saints' works used as source material come from public-domain or licensed sources; their use does not transfer to you any right over those works.
• Generated Content: we do not claim exclusive ownership of the responses generated for you, and we grant you a personal, non-exclusive, non-transferable license to use them for personal, non-commercial purposes. You acknowledge that AI-generated content may not be protectable by copyright and that the system may generate identical or similar responses for other users; therefore, you are not guaranteed exclusivity over any response.
• The images, names, and figures of the saints are used for cultural and devotional representation purposes, without claiming ownership over the spiritual heritage of the Church.

16. Your content and license

You retain ownership of the content you submit (text and voice messages). You grant us a limited license to process that content solely for the purpose of providing you the service (generating responses, transcribing audio, and maintaining the continuity of your conversations), in accordance with the Privacy Policy. We do not use your content for advertising or sell it.

17. Privacy and data protection

The processing of your personal data is governed by our Privacy Policy, prepared in accordance with Ley N° 21.719 on the Protection of Personal Data, which forms part of these Terms.

18. Third-party services

The service relies on external providers: Polar (payments), Meta / WhatsApp (messaging channel), and Google Gemini (response generation and audio transcription), among others. Use of WhatsApp is also governed by Meta's terms. We are not liable for interruptions, changes, or failures attributable to these third parties, without prejudice to your rights as a consumer against us for the contracted service.

19. Availability and changes to the service

We strive to keep the service available, but there may be interruptions due to maintenance, updates, third-party failures, or force majeure. We may modify, improve, or discontinue features, giving reasonable advance notice when the changes are material.

20. Disclaimer of warranties

To the extent permitted by law, the service is provided «as is» and «as available». We do not warrant that the Generated Content is accurate, complete, timely, or error-free, or that the service will be uninterrupted. This clause does not exclude or limit the non-waivable legal warranties that Ley 19.496 grants you as a consumer.

21. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from use of the service, nor for decisions you make based on the Generated Content, which you are responsible for evaluating and verifying before acting on it. Nothing in these Terms limits or excludes our liability for breach of the service's essential obligations, or the non-waivable rights that Ley 19.496 on consumer protection grants you (including the right to compensation for deficiencies in the service). Any limitation applies only to the extent permitted by Chilean law.

22. Indemnification

You agree to hold us harmless against third-party claims arising from your misuse of the service or your breach of these Terms, to the extent permitted by law.

23. Suspension and termination

You may stop using the service and delete your account whenever you wish (subscription cancellation is governed by section 12). We may suspend or terminate your access in the event of serious or repeated breaches of these Terms, giving you notice when possible. Clauses that by their nature must survive (intellectual property, limitation of liability, indemnification, governing law, and legal retention obligations) will remain in effect after termination.

24. Changes to these Terms

We may update these Terms. When there are material changes, we will publish the new version here (with its version number and date) and notify you by reasonable means. Changes apply going forward; if you do not agree, you may cancel before they take effect.

25. Force majeure

We will not be liable for breaches or delays caused by events beyond our reasonable control (natural disasters, power or internet outages, provider failures, acts of authority, among others).

26. General provisions

If any clause is declared invalid, the remaining clauses will remain in effect (severability). Failure to exercise a right does not imply a waiver of it. You may not transfer your account without our consent; we may assign this contract as part of a corporate reorganization, while respecting your rights. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties.

27. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Chile. As a consumer, you retain the right to bring a claim before the Juzgado de Policía Local (Local Police Court) of your domicile and to file complaints with SERNAC. Any reference to courts or legislation will not affect the non-waivable rights that Ley 19.496 grants you. The fact that Polar acts as Merchant of Record does not displace your rights as a consumer in Chile against us. Any submission to arbitration may only be agreed once a dispute has arisen and will be free of charge for you, always preserving your right to go to the competent court.

28. Contact and notices

Inquiries: <contactLink/> · WhatsApp: +56 9 2206 0684<br/>Privacy / Data Protection: <dpoLink/>